If you’ve got something unpleasant to say – don’t sugarcoat it....
Being the bearer of bad news is never fun – but a lot of us just make it worse. Holly Weeks, author of “Failure to Communicate,” says sugarcoating bad news is a common mistake. Some people think mixing in some good news or downplaying the bad will soften the blow – it doesn’t. It can actually make it harder for the other person to understand what we’re trying to say – or how important it is. The best approach is to be direct and neutral – think “Houston, we have a problem.” Short and sincere will be much easier to comprehend than leading up to the bad news with compliments or explanations.
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