The next time you just can’t avoid that conflict...
Most of us try to AVOID conflict – but there are some good ways to deal with it when we absolutely have to:
• Stay calm – it might not be easy but it’s your best chance at calming the other person down.
• Stay quiet – let THEM do the talking. It could shorten the conflict considerably.
• Stay strong – the moment a conversation turns abusive – it should be over. Let them know they’re crossing the line and you can’t talk until they calm down.
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