The next time you need to deliver some bad news – don’t sugarcoat it...
According to Holly Weeks, author of “Failure to Communicate,” a lot of people do that, thinking it will somehow cushion the blow. Not only does it NOT help – it can actually make things worse. Downplaying the bad news or mixing in some good news with it can confuse the other person and diminish the severity of the situation.
Holly says we need to deliver bad news in a straightforward manner – just come right out with it. “Patrick, the promotion has gone to someone else.” Avoid sympathetic body language and make sure you use a neutral, NASA tone – “Houston, we have a problem.”
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