If you’re tempted to vent about bad business or customer service online, you could wind up even MORE disgruntled.
Some companies actually go after people who post negative reviews. Defamation is typically the legal charge - and it could cost you a fortune. If they can prove you’ve made any false statements, they can actually win. Posting anonymously doesn’t necessarily protect you. They may still be able to find you through the review site. While some states have protection for online reviewers, you should seriously consider hiring a lawyer if you ever receive a threatening letter from a company you have reviewed.
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